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Our Frequently Asked Questions (FAQs) section is designed to provide quick and clear answers to the most common inquiries our users have.
If you can’t find the answer you’re looking for, feel free to use our contact form.
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Shipping Times & Delivery Estimates
We ship all orders using DHL Deutsche Post, which helps us keep shipping costs low and affordable for our customers. Please note that this service takes longer than DHL Express, so your order may need a little extra time to arrive.
For international shipments including Asia, the United States, North America, South America, Oceania, and the Middle East, delivery will take a minimum of 2 weeks. For European destinations, delivery is typically under 2 weeks. Rest assured, you will receive your package.
We truly appreciate your patience and understanding; keeping costs fair is important to us. In the future, we’re exploring faster shipping options to provide an even better delivery experience.
When Will Fragrances Be Available from Kos Fragrances?
At Kos Fragrances, our goal is to create exceptional and well-loved scents that truly stand out. While Wessel-James Kos continues to refine his craft and perfect his skills, we’re taking the time to ensure every fragrance meets the highest standards of artistry and quality.
Additionally, perfume is classified as a dangerous good, which makes shipping and logistics more complex. Combined with the significant investment required to launch fragrance products, these factors mean that introducing our line of perfumes will take some time.